• About
  • PROJECTS
  • APPROACH
  • MEDIA
  • Contact
DONNA CICHANI
  • About
  • PROJECTS
  • APPROACH
  • MEDIA
  • Contact

KPMG | XDE

My professional work at KPMG XDE is confidential by nature.

We help organization across a wide range of industries to redesign their user experiences and develop new products.

The projects that I have worked on have included the following industries: Financial services, Healthcare and life sciences, Energy, Oil & gas, Telecommunication, Pharmaceutical, and Public sector.

Accomplishments in this role

-Lead teams of clients, product managers, designers, and business analysts through qualitative and quantitative research, synthesis of insights, and ideation of new solutions

-Design ethnographic research plans, execute and formulate actionable insights to guide service and product development

-Manage and maintain client relationships through project approach design and business development pursuits

-Manage resourcing, project timelines and budgets across multiple locations on 8- to 12-week engagements

-Designed a new service venture to disrupt the hospice sector driving value by connecting patients, caregivers, and providers; increased patient compliance by 40%, resulted in reduced readmission costs

-Redesigned a learning and development platform for KPMG member firms to adopt microlearning and just-in-time training

-Redesigned the end-to-end service journey for home security products at a major telecommunication company

-Envisioned the future of customer-centric supply chain for a consumer goods and pharmaceutical company

-Designed a central platform for collaboration and data sharing for oil & gas services in the shipping sector

-Gathered product requirements for a retail banking product at a major investment bank. Managed a product squad (team) through product development life cycles using agile methodologies, scrums, and JIRA

-Guided a utility company through redesigning their customer experience by adopting AI and advanced data analytics tools

Screen Shot 2018-07-05 at 10.10.26 PM.png
Screen Shot 2018-07-05 at 10.10.41 PM.png
Screen Shot 2018-07-05 at 10.10.50 PM.png
Screen Shot 2018-07-05 at 10.11.04 PM.png

Donna Cichani. All rights reserved.